MantisCanopyManaged IT · by Mantis Support
Your IT support,
in hand.
Mantis Canopy connects your whole organization to its IT support team — live ticket tracking, one-tap approvals, device records, and a real-time picture of your IT estate. On the web and on your iPhone.
Sign in to CanopyiPhone app — coming to the App Store
Access is provisioned for clients of Mantis Support. Not a client yet? Talk to us.
What's inside
Everything between “something's broken” and “it's handled.”
Live ticket tracking
Every request moves through a five-stage tracker your users actually understand — New, With You, In Progress, With Mantis, Complete — updated in real time from our service desk.
One-tap approvals
Hardware, software, and expense requests route to the right person and get decided from the phone. Decisions flow straight back to your technician.
Your devices, on record
Everyone sees the equipment assigned to them — model, serial, warranty. Admins see the whole fleet, lifecycle dates and end-of-life radar included.
IT estate dashboard
Domains, backups, Microsoft licensing, warranties, network health — the vCIO view of everything Mantis tracks for your organization, always current.
Network visibility
UniFi site health, device counts, and offline alerts per location — pulled automatically every ten minutes.
Built on your stack
Deep two-way integrations with HaloPSA, NinjaOne, and UniFi keep Canopy, our service desk, and your fleet in perfect agreement.
One platform, three views
The right window for every seat.
IPHONE + WEB
Client app
For your team: track tickets, approve requests, see assigned devices, reach support in a tap.
WEB
Admin console
For your managers: company-wide tickets, users, inventory, expirations radar, and the IT-estate dashboard.
WEB
Tech desk
For Mantis technicians: dispatch, inventory, stock room, integrations — the engine room behind it all.
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