Privacy Policy

Mantis Canopy — a product of Mantis Support · Last updated July 13, 2026

Mantis Canopy (“the app”) is the client support and asset-management platform operated by Mantis Support (“we”, “us”). We provide it to the employees and administrators of the organizations we support (“clients”). This policy explains what we collect, why, and the choices you have.

Who the app is for

Mantis Canopy is a business tool used by people whose employer has an IT-support relationship with Mantis Support. It is not a consumer service and is not directed to children. Accounts are provisioned by Mantis Support, matched to an approved work-email domain, or reviewed by a technician before access.

Information we collect

• Account & profile: name, work email, company, and role — used to authenticate you and scope what you can see.
• Support activity: tickets, messages, approvals, and alerts you create or receive.
• Asset & inventory data: devices assigned to you or your company, including model, serial, and lifecycle dates.
• Device & usage: app version, basic diagnostics, and — if you enable notifications — a push token so we can alert you about your tickets.
• Photos you capture: when a technician documents stock or equipment, those images are stored with the related record.

We do not collect location data, we do not use advertising identifiers, and we do not sell personal information.

How we use it

• To deliver IT support — routing, tracking, and resolving your tickets.
• To manage the equipment and licensing assigned to you and your organization.
• To authenticate you and keep each client’s data separated and secure.
• To send you notifications about activity that concerns you.

How your data is shared

Your data is visible only to you, your authorized company administrators, and Mantis Support technicians. We share information with service providers strictly to run the app:

• Supabase — secure database, authentication, and file storage.
• HaloPSA — our professional-services-automation system, the system of record for tickets and assets.
• Firebase Cloud Messaging and Apple Push Notification service — delivery of notifications you enable on Android or iOS.

These providers process data on our behalf under their own security and privacy commitments. We do not share your information for advertising or with unrelated third parties.

Data retention

We keep your information for as long as your organization is a client and as needed to provide support and meet legal or contractual obligations. When a relationship ends, data is deleted or anonymized in line with our agreement with the client.

Security

Access is protected by authenticated sign-in and row-level security so each account reaches only the records it is permitted to see. Data is encrypted in transit (HTTPS) and at rest by our infrastructure providers.

Your choices & account deletion

You can delete your login in the app under Profile → Delete account. You can also request a copy of your data, corrections, or deletion at any time by contacting us at help@mantissupport.com. Because accounts are administered on behalf of your employer, some requests may be coordinated with your organization’s administrator. We will action verified deletion requests promptly.

Changes to this policy

We may update this policy as the app evolves. Material changes will be reflected here with a new “last updated” date.

Contact

Mantis Support · help@mantissupport.com · mantiscanopy.com · Terms of Service